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News Items ...

This page contains the latest news from your surgery. It will be one of the most frequently updated pages on the site and we hope you will visit  here regularly to keep up to date with what is going on. We also publish a "printer friendly" version of this page for distribution at the surgery. Download the latest issue here.

As webmaster for the site, Dr Azfar edits this page from material supplied by the staff.

Any views expressed are his own and not necessarily those of the practice as a whole.

Comings and Goings

Long serving receptionist Alison Turner is retiring after 16 years’ service. We wish her well and will miss her. Leanne Goldsmith and Shannon O’Callaghan join us in reception. Healthcare Assistant Angela Stansfield also leaves us to join another practice, and we will announce her replacement later. All practices in the area have receptionists trained to direct patients to the most appropriate professional to deal with their problems. You will be asked for brief details of your condition when you book an appointment. You do not have to do this, but you will get straight to the right member of our team to help you best.

IT Developments

Please ask the receptionist if you wish to enrol for online access to your medical record. We need your current mobile number if you wish to use the text message reminder service for appointments. You can reply to the text to cancel so we can reuse your slot if you no longer need it. You can ask your pharmacy to receive your prescription electronically, saving you a trip to the surgery to collect it first. We are also trialling a GM funded fingerprick blood test for patients with coughs and colds, to see if antibiotics are required before prescribing, avoiding resistance due to inappropriate use.

Fees for Non NHS services

Please see our website for the latest policy on this, or request a paper copy from reception.

Patient Participation Group

We are currently exploring the implications of the GM devolution programme with our PPG. This has led to new opening times of 8am-6.30pm.

Our website is now 10 years old and we have been funded for it to be redesigned. We will involve the PPG in this. There is a PPG noticeboard in the waiting room.

Access to Your Surgery

Because of the relative affluence and lower disease rates in our practice area, we get the smallest budget in Rochdale, 75 per patient per year compared to over 100 in town centre practices, and cannot afford to employ enough medical staff to meet patient demand. This practice has only 6 doctors for 12500 patients, so we need to make the best possible use of their time. Studies show that only 40% of patients actually require examination to deal with their problem. When you ask for a GP appointment, you may well be offered a telephone consultation later the same day, to assess your needs and urgency. Face to face appointments are then arranged during this call when necessary. Direct booking of face-to-face appointments is still available at different times in the week for each doctor. Help us to help you: Be prepared to give brief details of your symptoms and tell the receptionist if you feel your problem can be dealt with on the phone or not, be flexible with callback times, be ready to receive the callbacks and avoid the busiest times, ie Monday mornings and Friday afternoons if your problem is not urgent, and cancel your appointment if you no longer need it. You can do this online. Home visits are a very inefficient use of medical time and we are trying to reduce them. Our PPG supports this, and our CCG has funded use of our out of hours service for late visit requests, for which we are grateful. Our patients can also access GP clinics at some other surgeries in the evenings and at weekends. Call 0161 763 8292 for details.

Please note the latest contact information below:   Telephone numbers:     01706 344125 for reception, 8am-6.30pm from 1st July. All calls received when we are closed will be diverted to the NHS111 service. Repeat prescriptions can be ordered in person, via some local pharmacies, the mailboxes on reception, online, or by fax on 01706 526882.

Training/Development

Surgery closed Thursday afternoons 12th April, 10th May and 14th June.


 

Last updated April 2018
All rights reserved 2007 site design by Dr S Azfar