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News Items ...

This page contains the latest news from your surgery. It will be one of the most frequently updated pages on the site and we hope you will visit  here regularly to keep up to date with what is going on. We also publish a "printer friendly" version of this page for distribution at the surgery. Download the latest issue here.

As webmaster for the site, Dr Azfar edits this page from material supplied by the staff.

Any views expressed are his own and not necessarily those of the practice as a whole.


Comings and Goings

Receptionist Collette Turner and healthcare assistant Virginia Nuttall leave us this month. We wish them both well for the future. We will announce replacements for their roles in due course. We are still short of 2 GPs and will continue to try to recruit, but there is a desperate shortage of GPs in the UK, so we regret that as with many other practices, there will be continued difficulty getting appointments. You will also be asked why you are requesting an appointment, so that we can prioritize GP time for those who need it most. You are not obliged to tell staff the reason, but it does help us direct you to the best person to help you.

IT Developments

Please ask the receptionist if you wish to enrol for online access to a summary of your medical record. We need your current mobile number if you wish to use the text message reminder service for appointments. If you receive a text reminder and no longer need the appointment, please use this service to cancel so we can reuse it. You can now ask your pharmacy to receive your prescription electronically, saving you a trip to the surgery to collect it first.

Fees for Non NHS services

Please see our website for the latest policy on this, or request a paper copy from reception.

Patient Participation Group

We are currently exploring the implications of the GM devolution programme with our PPG. This had led to new opening times of 8am-6.30pm from 1st July. We will announce other service changes arising from this later. There is a PPG noticeboard in the waiting room.


 

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Access to Your Surgery

Because of the relative affluence and lower disease rates in our practice area, we get the smallest budget in Rochdale, 75 per patient per year compared to over 100 in town centre practices, and cannot afford to employ enough medical staff to meet patient demand. This practice has over 3000 patients per wte GP, (UK average 1800). Studies show that only 40% of patients actually require examination to deal with their problem. When you ask for a GP appointment, you may well be offered a telephone consultation later the same day, to assess your needs and urgency. Face to face appointments are then arranged during this call when necessary. Direct booking of face-to-face appointments is still available at different times in the week for each doctor. Help us to help you: Tell the receptionist if you feel your problem can be dealt with on the phone or not, be flexible with callback times, be ready to receive the callbacks and avoid the busiest times, ie Monday mornings and Friday afternoons if your problem is not urgent, and cancel your appointment if you no longer need it. You can do this online. Home visits are a very inefficient use of medical time and we are trying to reduce them. Our CCG agrees with this and has funded use of our out of hours service for late visit requests, for which we are grateful. Our patients can also access GP clinics at some other surgeries in the evenings and at weekends. Call 0161 763 8292 for details.

Please note the latest contact information below:

Telephone numbers:     01706 344125 for reception 8am-6.30pm from 1st July. All calls received outside these times will be diverted to the NHS111 service. Repeat prescriptions can be ordered in person, via some local pharmacies, the mailboxes on reception, online, or by fax on 01706 526882.

Training/Development

Surgery closed afternoons 8th June, 13th July and 10th August 2017.

New Website

Our current website is now 10 years old and needs a refresh. We will be launching a “new look” site in September, so will not be updating the current one, or this newsletter, until then.

  

Last updated June 2017
All rights reserved 2007 site design by Dr S Azfar